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services
Partnering with The Fold for results that matter.
Customer Experience Solutions
From redesigning workflow and optimizing costs to simple staff augmentation, The Fold can accelerate your major projects and optimize your standard operating procedures.
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Exploration workshops
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Customer Journey Mapping
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Customer personas and segmentation
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Organizational Design
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Agent Enablement
Fractional Executives & Performance Coaching
The Fold offers packages to meet your short-term or long-term executive needs. Rate sheet upon request.
Chief of Staff
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Ensure you are prioritizing the right things.
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Level up the executive team through performance coaching.
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Amplify and improve your communications.
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Do what needs to be done.
Chief Marketing Officer
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As the former CMO for a major BPO, The Fold is ready to help you take your marketing strategies to the next level to gain traction in the marketplace.
Performance Coaching
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Get the best out of your leadership through personalized clinical coaching, targeted analysis, and metrics based mentoring.
Operational Effectiveness
Operational effectiveness is a commitment to superior performance with better quality than your competition. Our services analyze your existing operations to help you understand what priorities to focus on and what projects to implement.
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Business Optimization
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Total quality management
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Benchmarking
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Change management
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Process and workflow improvement