top of page


Transformation through innovation

Amazing origami landscape courtesy of


Protect your brand.

Your brand is at the core of everything you do. Protecting your brand is more than providing your customers with an excellent product or in-demand services. . . customers now believe their support experience and interactions to be more important in considering loyalty.


The Fold Agency is unique - deep Customer Experience solutioning expertise backed with proven Marketing expertise to uncover your top priorities and design recommendations that deliver the highest impact.

Be fierce with your brand.

Do things better and faster.

Think about all the tasks your team is responsible for and consider if their time is focused on the right things. The Fold Agency can help you assess your existing operating model and business processes to design streamlined programs that keep your resources focused on what's important. From redesigning workflow, optimizing costs, to simple staff augmentation, The Fold can accelerate your significant projects and optimize your standard operating procedures.

The early bird gets the worm.

More than just talent.

Deep Industry Knowledge. Customer Experience Expertise..

Operational Excellence. Strategists. 

  • Over 25 years of corporate marketing and Big 4 consulting experience collaborating and consulting for Fortune 100s.

  • Customer Experience-centric strategic consulting

  • Fractional Executive services (CMO, Chief of Staff)

  • Go To Market strategic planning and quick-hit attack plans with a focus on retail, travel & hospitality, real estate, not for profits, and start-ups.

  • Diverse portfolio of clients spanning start-ups to blue chips



H_Nancy_Breed (1).png
bottom of page